Employability Skills

H ere are some common client complaints that happen in accounting and finance industry. Complaint 1: Customer did not get when they expected. Accountant promised customer something (or customers thought accountant promised them, which is the same thing), and customer didn’t get it. It might be as simple as a call back accountant didn’t make or a copy of a document accountant didn’t send. Complaint 2: No one is listening to the client’s concern. The client once mentioned his requirement or concern, but the customer representatives did not catch their concern, clients are very upset and may not choose your firm anymore.Therefore, business should train staff in communication skills and Implement a documentation system (e.g. a hand-over book for shift changes). Complaint 3: Uninformed staff Sometimes, customers could complain that some staff may not explain companies' services. The possible solutions are that companies should make sure staff know the companies' ...

Employ ability  skills are the skills and capabilities that make graduates more likely to gain employment and be successful in their chosen occupations as they navigate their way through a dynamic labour market. 1. Communication Depending on the job, communication means being clear about what you mean and what you want to achieve when you talk or write. It involves listening and being able to understand where someone else is coming from. Communication skills also include non-verbal communication, such as the body language you use. 2. Teamwork Teamwork means being able to get along with the people you work with. It involves working together to achieve a shared goal. Examples of ways that you can develop or improve your teamwork skills include: 3. Problem solving Problem solving means finding solutions when you’re faced with difficulties or setbacks. It involves being able to use a logical process to figure things out. 4. Initiative and enterprise Initiativ...