Top Five Annoyances Customers Complain About!
H ere are some common client complaints that happen in accounting and finance industry. Complaint 1: Customer did not get when they expected. Accountant promised customer something (or customers thought accountant promised them, which is the same thing), and customer didn’t get it. It might be as simple as a call back accountant didn’t make or a copy of a document accountant didn’t send. Complaint 2: No one is listening to the client’s concern. The client once mentioned his requirement or concern, but the customer representatives did not catch their concern, clients are very upset and may not choose your firm anymore.Therefore, business should train staff in communication skills and Implement a documentation system (e.g. a hand-over book for shift changes). Complaint 3: Uninformed staff Sometimes, customers could complain that some staff may not explain companies' services. The possible solutions are that companies should make sure staff know the companies' ...